Users need to know:Ĭonfluence is the single place where we store our FAQs. Our clients have tackled this challenge by centralizing their knowledge in Confluence.
We're all familiar with the struggle to find answers in our organizations. We may be able to better meet users where they are by using the phrase Frequently Asked Questions, aka the infamous "FAQ." Thanks to it's popularization as a go-to spot for answers on many websites, this might be a better entry point to explaining the value of Confluence as the central repository for an organization's knowledge. This is even more unfamiliar to most users outside of IT. Next up in common ways to explain Confluence: the term "knowledge base." It's as easy as editing a document in a word processor but more powerful because you don't have to worry about how others will access the new content. You can create and edit content that's immediately available to your team, or even our entire organization on Confluence. This concept is critically important in understanding Confluence's value: It's powerful, but hard to really "get it" if you haven't actually done it before. Even if aware Wikipedia is user-editable, they almost certainly don't have the experience of easily creating and editing wiki pages and then having the content immediately available to other users. This is where the analogy doesn't take us as far as needed for new Confluence users.įor most users, Wikipedia is just another read-only page on the web. However, while most users have read a Wikipedia article, there is very little chance they've actually written or edited content on the site. Since most users are familiar with Wikipedia, Confluence champions may assume the first answer above ("it's a wiki") is a good way to employ the time-honored tactic of starting with something users already know. On your Confluence journey, it's important jargon doesn't intimidate users before they even get started! They are much more likely to jump in if you use simple, clear language and explanations.Īs always, we're here to help! Let's look at each of these common methods of explaining Confluence and some alternate approaches.
"It's an enterprise-friendly collaboration workspace."Īnd although these answers may be accurate, they aren't that illuminating if you're not already familiar with terms like "wiki" or "knowledge base." Confluence is meant to be used by everyone in your organization every additional contributor increases the value of your instance.If you've ever asked the question, "What is Atlassian Confluence?" you might have received one or more of the following common answers:
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